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Eliminating friction.
Activating insight.

Customer interaction data is abundant—but not structured, prioritized, or actionable enough to reduce friction and drive true CX transformation.

Intendra AI is solving a fundamental and often overlooked problem: most companies generate customer insights, but they don’t operationalize them to drive measurable CX improvements or cost reductions. Intendra flips this model by focusing not just on insights, but on actionable pathways to friction reduction and operational excellence.

Unlock growth by turning feedback into action

Every step powered by precision and high accuracy

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Capture unfiltered customer feedback

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Green circle with a black check mark in the center.

Extract deep, structured insights

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Shape intelligent CX strategies

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Drive decisive action at scale

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Deliver measurable impact (ROI)

The Problem We're Solving

Too much data. Too little relevance.

Organizations are flooded with customer feedback—yet struggle to extract clarity or take decisive action.

Lack a clear understanding of what the data is actually telling them

React to symptoms instead of solving root causes

Can't connect feedback to ROI or business context

Rely on shallow metrics to define success

Drown in scattered insights without prioritization

Treat CX as support—not strategy

Result: Friction stays unresolved.
Customer needs are misread. Decisions stall.

We Don't Just Analyze CX Problems.
We Eliminate Them.

Every interaction is a signal—of friction, confusion, or opportunity.
Intendra turns those signals into strategic clarity and operational action.

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Understand every contact

Tag 100% of interactions with intent, emotion, effort, and resolution—no surveys, no sampling.

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Find the root causes

Distill patterns from millions of moments. Identify what's broken, missing, or misaligned.

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Know what to fix (and why)

Apply value–irritant logic to determine what to eliminate, automate, streamline, or enhance. Based on impact, effort and costs.

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Inform smarter automation

Surface interactions ideal for automation—reducing costs while allowing your teams to focus on high-value, complex needs.

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Enable the frontline

Uncover silent friction. Intervene proactively. Prevent the next contact before it happens.

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Act before the customer churns

Uncover silent friction. Intervene proactively. Prevent the next contact before it happens.

Products

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Pulse

Unstructured Interaction Data → Actionable Intelligence

Intendra Pulse™ captures every customer interaction with >95% accuracy—no sampling, no surveys—for instant, structured insight.

  • Intent: What customers want

  • Emotion: How they feel (0–100)

  • Resolution: Was their issue solved?

  • Effort: How hard it was (1–5)

  • Outcome: Resolved or not, FCR achieved, or snowballed

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Profile

Performance Visibility → Workforce Intelligence

Intendra Profile™ transforms Pulse data into actionable performance insights:

  • Effectiveness: Empathy, resolution, and outcomes

  • Efficiency: Time, effort, recurrence

  • Track FCR and snowballing

  • Learn from top agents

  • Scale what works

  • 100% agent QA

  • Dynamic agent scorecard from outcomes

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Compass

Insights → Strategy

Intendra Compass™ turns Pulse insights into CX strategy with the Value-Irritant framework:

  • Maps intents by customer value vs. irritation

  • Recommends actions: Eliminate, Digitize, Streamline, Leverage (+ Preempt)

  • Prioritizes by volume, cost, emotion, and recurrence

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Reveal

Silent Sufferers → Proactive Prevention

Intendra Reveal™ uncovers silent signals and unseen friction:

  • Behavioral Drift: Flags abandonment, hesitation, and friction

  • Emotion Mapping: Detects subtle emotional cues

  • Cultural Patterns: Surfaces pain in quiet customer segments

  • Similarity Clustering: Spots at-risk cohorts with shared traits

What You Get

Understanding your customers turns service into strategy.

Complete
Visibility

Understand 100% of customer interactions—what they’re trying to do, how they feel, and what’s breaking down.

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Root Cause
Intelligence

Cut through noise to expose the real reasons behind customer effort, churn, and repeat contacts.

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Prioritized
Action Plans

Know exactly what to eliminate, automate, streamline, or enhance, and preempt—based on value, volume, and emotional cost.

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High-Trust Performance Management

Coach agents using full interaction data, not random samples. Build teams around what actually works.

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Proactive CX
Prevention

Identify silent friction before it turns into churn. Intervene with relevance, not just reaction.

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The Outcome

Smarter CX. Lower cost. Stronger loyalty.

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Elevated Customer Experience

Faster resolution, less effort, and reduced friction across every channel

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Operational Efficiency

20–40% drop in assisted volume within 12–18 months

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Smarter Service Design

Friction removed at the root, not patched with support

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Empowered Frontline

Scalable coaching from full-interaction insights

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Complete Customer Visibility

Surface unmet needs, hidden friction, and silent dissatisfaction across all segments

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Sustained Growth

Data-led CX evolution that drives ROI and loyalty

About Us

Let’s get in touch.

Tell us about the problem you’re trying to solve, the vision you’re working to achieve, or the conversation you’d like to start.